Kaiser Aquatics Pogostemon Stellatus ‘Octopus’

RETURNS:
We don’t accept any returns on livestock. (PLANTS,AQUATIC, ANIMALS)

• Non-livestock items are returnable within 7 days upon purchasing. If the item is found to be in working condition, the client will be liable to cover ALL shipping fees. If items is faulty, a full refund or replacement will take place and shipping will be covered by Aqua Atlantis .
• Returns after 7 days will be subject to a handeling fee of 10% and the client will remain responsible for for shipping.
• Waranty claims: Items will be collected from the client or brought back to Aqua Atlantis and sent directly to the suppliers. If the item is found to be in working condition, the client will be liable for ALL shipping fees. If the item/product is faulty, a replacement unit will be sent to the client.
• We will not accept any returns on any products that are not to the buyers liking after 7 days of purchase.
• We reserve the right to cancel any order and refund the customer for whatever reason we see necessary.

PAYMENTS:

• By placing an order with Aqua Atlantis you agree to the following payment options: EFT , CASH/CARD ON COLLECTION, PAYMENT OPTIONS PROVIDED AT CHECKOUT.

SHIPPING:

• We only ship livestock and plants Monday – Wednesday. All other products can be shipped Monday – Friday. To ensure livestock does not sit in the couriers warehouse over the weekend.
• Please note that the couriers only operate Monday – Friday and do not operate over weekends.

Shipping Charges:

The Courier Guy (R120 – R500) – Depending on what you order. If there are additional shipping charges, this will be communicated to you after you have placed your order.

• We can Ship dry goods such as: hardscape, soils, gravels, nano tanks, filtration etc, using the locker to locker pudo service for only R80.
• Local Collections (cape town)- free.
• If you select courier at checkout that is not overnight/priority shipping for plants Aqua Atlantis will not be held liable for any losses that may occur.
• We will ONLY Ship aquaticanimals using the express Shipping method.

Please note: If the size and weight of your order exceeds the standard box shipping size extra courier fees will be communicated to you after you have placed your order. Due to the complexity of this it can not be calculated during checkout. The website will only calculate the minimum shipping Charge. This is company Policy.

Live Arrival Guarantee – First 24 Hours
We ship all our livestock using priority overnight delivery to give them the best chance of arriving healthy and happy. If the courier takes longer than 24 hours to deliver, we unfortunately can’t take responsibility for any losses. Our 24-hour live arrival guarantee kicks in the moment the courier picks up your parcel.

DOA GUARANTEE:

DOA Guarantee: If any livestock arrives deceased, please send us proof (photos/videos) within 1 hours of receiving your package, with the animals still in their original packaging.